At Nayla Frame, we are committed to providing quality products and a smooth customer experience. If you receive a damaged or defective item, we’re here to help.
1. Eligibility for Returns
Returns are only accepted if the product is damaged or defective upon delivery. To be eligible, the item must be unused and in its original packaging.
2. Return Request Window
You must contact us within 1–3 days of receiving your order to request a return. Requests made after this period will not be accepted.
3. How to Request a Return
To initiate a return, please email [email protected] with the following details:
- Your order number
- Description of the issue
- Clear photos of the damaged or defective item
Our team will review your request and guide you through the next steps.
4. Refund Process
Once your return is approved and the item is received back in its original condition, we will issue a refund through a method agreed upon during communication. Refunds are only processed for items that are confirmed damaged or defective.
5. Non-Returnable Items
We do not accept returns for items that are not damaged or defective. Please ensure you review product details carefully before confirming your order.
6. Contact
For any return or refund-related questions, reach out to us at [email protected].